TeamViewer Review – The Best Remote Access Tool For Mac

TeamViewer is a program that provides fast and secure remote access to other devices (computers or mobile devices) that allows users to control a computer from any desktop terminal or mobile device without having to access it, ensuring physical security is. With TeamViewer, I can control a team remotely and perform various tasks as if I were physically in front of the team.

TeamViewer is very easy to use. The best thing about TeamViewer is that you can access and control any desktop quickly and without delay from anywhere. I am working on other software and have a lot of difficulties. With the help of TeamViewer, I can turn to someone who is somewhere else and helps me. I can also solve my colleagues’ problems without getting up from my desk. Since we work a lot on software and face many problems, this software is helpful to access the problem and solve it quickly. In addition, someone can give a presentation or explain something to the other person by accessing their computer.

This program is compatible with Microsoft Windows, Mac OS, Linux, iOS and Android.

TeamViewer offers the following options: remote control, desktop sharing, and control or file transfer, even access to another computer running TeamViewer with a web browser. Although the main purpose of the application is a remote control, it also includes teamwork and presentation functions.

TeamTeamViewer offers user-friendly, scalable and secure software for connecting and monitoring devices anywhere in the world. With TeamViewer, you can maintain and support a wide variety of platforms and technologies from the desktop to desktop, from desktop to mobile, from mobile to mobile or from unattended devices such as servers and IoT devices.

TeamViewer offers immediate and secure access to all devices worldwide. We have developed solutions that are as simple as possible for support engineers and end-users.

By eliminating unnecessary steps and complex configurations, your support team can focus on solving problems and increasing productivity, instead of having problems connecting with a customer in need.

Prices and plans for TeamViewer software

TeamViewer offers three different plans for companies and one free plan for personal use. TeamViewer’s paid plans are based on the monthly fee that is charged annually. Note: If you need mobile features, you’ll need to purchase a separate plan that will be billed annually based on a series of concurrent sessions in your plan.

You can find more information about TeamViewer subscriptions here:

  • Free personal tariff: TeamViewer’s free tariff is only for personal use and offers only minimal functions for remote access. However, it has enough capacity to connect you with friends and family. If you need remote access for your work, you need to choose one of the following paid plans.
  • Single User Plan: This plan costs $ 49 per month (billed annually) and provides access between one user and an unlimited number of computers in one session.
  • Multi-User Plan: This plan, which costs $ 99 per month (billed annually), allows multiple authorized users to access an unlimited number of computers in one session.
  • Team plan: Similar to the multi-user plan, multiple licensed users have access to an unlimited number of computers. However, this plan enables three concurrent sessions and advanced remote capabilities. It costs $ 199 a month and is billed annually.
    Add-ons (access to mobile devices): One feature that you can add to any paid plan is access to mobile devices, which costs $ 32.90 per month and is billed annually. TeamViewer’s QuickSupport option provides access to Android, iOS, Windows 10 Mobile, Windows 10 and BlackBerry. The number of mobile plans you buy depends on the number of concurrent sessions that your plan allows.
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TeamViewer functions

One version is available for Windows, Mac OS, Linux, Chrome OS, Android, iOS, Windows RT, Windows Phone 8 and even Blackberry. In addition, web-based control is supported for operating systems that are not listed and that support a browser.

While some of these options are remarkably niche, they should cover most business environments regardless of their various system options.

The question now is what TeamViewer offers is a remote access solution that can be expanded to include more than two people working on a computer to offer an alternative to physical meetings and brainstorming sessions.

Installation on the PC for host and guest systems normally requires the installation of a small application (23 MB). You can run it without installation if necessary.

As part of the installation, you will be asked whether you want to add the TeamViewer printer driver for remote printing, use the TeamViewer VPN for additional security and establish an interface with Microsoft Outlook.

TeamViewer offers a variety of services and functions for remote access to PCs, including the following:

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Bank security

Cybersecurity is a constant concern, and your help desk is the backbone of any security activity. Your remote sessions are protected by RSA 2048 public / private key exchange, end-to-end AES encryption (256-bit), and configurable options such as two-factor authentication, trusted device approval, master whitelists, and more.

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Manage devices and users transparently

Take control of your devices and users from a central dashboard that makes it easy to assign and revoke permissions. Install updates, assign licenses, and then configure the settings on each monitored or unmonitored device.

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Every device, every platform, everywhere

The TeamViewer remote access solution supports all devices in your company that requires connections, regardless of whether they are desktop-to-desktop, desktop-to-mobile, mobile-to-mobile or unattended devices such as servers and IoT devices. Work with any device, regardless of the operating system or device status.

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Remote support sessions for multiple users

Work with other technicians to solve complex IT problems with bidirectional desktop sharing and fast file transfers up to 200 MB / s. No delay, no stuttering, no clicks, so you can concentrate fully on providing the best solutions.

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Simplify ticketing with the Service Camp

Enable seamless support and troubleshooting of tickets with custom support forms, internal team notes, simple escalation and the option to initiate a TeamViewer remote support session or video conference directly from the ticket. The best part? The Service Camp is included in the TeamViewer Premium and Corporate accounts.

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Cross-platform access:

TeamViewer supports cross-platform access to Mac, Windows, Linux, Chrome OS, iOS, Android, Windows Mobile and Blackberry devices. You can also connect to the Linux text console if your remote computer is not associated with a graphical user interface (GUI).

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Integration

You can integrate the TeamViewer functionality into your ticketing, help desk or CRM system. You can develop your custom integrations or use the ready-made applications and scripts from TeamViewer.
Wake Up, Restart, Install: If you have previously approved device access permissions, you can wake up idle computers, remotely restart devices, and install the necessary remote applications.

File transfer: Transfer files using the standard TeamViewer dual-window interface or drag and drop files from one computer to another. There is also a copy and paste function. So if you just need to transfer information to another document, you can do so without transferring the entire file.

Session recording: You can also record sessions and compress them into shared files. This feature is only useful for sending presentations and for training purposes.

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Grouping

Create different groups of channels within each license so users can access the channels they need.

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Monitor control exchange

TeamViewer has a unique release function with which you can switch sides. This means that you can exchange who is in control of the other computer. So if you are working with someone on another computer and they need control of your computer, the other person can take control of your computer. Another click and you are back in control.

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Own branding

You can customize TeamViewer with your colors, your logo, your text, your contacts, your customer satisfaction form and your SOS button.

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Instant chat

Multiple chat functions such as text chat, whiteboard, HD VoIP and HD video conferencing simplify communication between you and others. TeamViewer is available in 30 different languages.

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Customer service and resources

On the TeamViewer website, you will find FAQs, user manuals, forums and video tutorials. If you cannot find an answer to your questions online, you can send a ticket to TeamViewer to explain your problem. This ticket will be answered during normal business hours. Translated with www.DeepL.com/Translator (free version)

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Operating system supported by TeamViewer

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TeamViewer for Mac

  • Establish the incoming and outgoing connections between devices
  • Real-time remote access and support
  • Collaborate online, attend meetings, and chat with others
  • Start TeamViewer free of charge immediately after downloading
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TeamViewer for Windows

  • Establish incoming and outgoing connections between devices
  • Real-time remote access and support
  • Collaborate online, attend meetings, and chat with others
  • Start TeamViewer free of charge immediately after downloading
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TeamViewer for Linux

  • Establish incoming and outgoing connections between devices
  • Real-time remote access and support
  • Start TeamViewer free of charge shortly after the download
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TeamViewer for Chrome OS

Use your Chromebook to make outbound remote connections for real-time support or access to other computers. After downloading and installing this software, you can log in for the first time in seconds.

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TeamViewer host for Raspberry Pi

Your IoT debut: The TeamViewer Host for Raspberry Pi is a system service that provides unattended access to Raspberry Pi devices so they can be maintained, monitored or managed with our industry-leading TeamViewer solution, which is known to millions of users around the world can be.

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TeamViewer for Android

Control computers and transfer files to and from Android phones remotely.

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TeamViewer for iOS

Control your computers remotely and transfer files to and from a remote iOS device.

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TeamViewer for Windows app

Control the remote computers with your Windows 10 / Windows 10 Mobile device.

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Advantages and disadvantages of TeamViewer

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Benefits

One of the biggest advantages of TeamViewer is cross-platform functionality. While some RAS applications could not be supported by devices like MacOS, this was not the case in TeamViewer. They even offer Linux compatibility for remote computers without a graphical user interface (GUI) attached, provided that there is a connection to the Linux text console.

TeamViewer is characterized by its security measures. TeamViewer uses AES 256-bit encryption and two-factor authentication. The software is HIPAA compliant, SOC 2 certified and ISO 27001 certified. Remote data backup and remote device monitoring are secure from end to end. The software looks for unusual behavior, e.g. Access from a new location, and protects your data by requiring a password reset. It also offers IP whitelisting and brute force privacy.

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Disadvantage

Many of the RAS applications we tested have a limit of 2 GB or less when transferring files to another computer. TeamViewer has no fixed file size limit. If you are transferring a large file and do not want to worry about latency, you can split the file and load it into a transfer queue.

A second disadvantage is the additional costs for the mobile functions of the software. Although TeamViewer offers mobile compatibility on a variety of devices, this function is not included in standard packages. You pay an annual fee and the number of mobile packages you purchase must correlate directly with the number of concurrent sessions. Android control is standard, but iOS features are limited.

Third, we were disappointed with the maximum number of concurrent sessions that the software allows. The TeamViewer team plan enables three sessions. If you need a large number of concurrent sessions, e.g. For example, training demonstrations or tutorials from your team, you can spend a lot of money to meet your needs.

Upgrading your software is as easy as contacting the online shop or sales team. However, scaling down your business can be more difficult. The cancellation must be in the form of a written request and must be received by TeamViewer at least 28 days before the first or extension period expires. Translated with www.DeepL.com/Translator (free version)

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TeamViewer videos

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TeamViewer Downloads

Download now

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Final Thoughts

If large companies are not concerned about these overheads, small and medium-sized companies may be tempted to use something they know is slower but cheaper.

Another problem is version updates, which are usually released annually.

They fix bugs and add features, but all of this is a major headache for those who are not casual users.

For every company that uses TeamViewer to support many customers, accessing every computer and performing a software update quickly becomes a major task that you cannot avoid, unfortunately.

Despite these disadvantages in terms of functionality and performance, however, it is one of the best solutions available.

9.5 Total Score
What We Think

TeamViewer is the Rolls Royce of remote desktop applications and unfortunately as expensive as an expensive luxury car. TeamViewer does everything you need, but there aren't many IT managers who don't want anything cheaper.

PROS
  • Powerful and full of functions
  • Great platform support
  • team meetings
CONS
  • High costs
  • Annual contracts only
  • Version updates
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