Some iPhone XS and iPhone XS Max units are not automatically charged when the power cable is connected

Updating: ers who report similar problems on iPads and older iPhones. This gives faith to the idea that it is a software error with iOS 12.

We have received several reports from owners of iPhone XS and iPhone XS Max who see that their phones are not charging when a Lightning cable is connected when the screen is off. Affected users find that they have to make sure the screen is switched on and that they have to reconnect their cables to be able to charge.

This issue has been flagged in a UnboxTherapy video (included below) that repeats the recharge test on 8 different iPhone XS models. The majority of his phones show the problem – the devices do not respond to the cable being connected as they should, with the most kicks in action once the screen is awakened.

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When you connect an iPhone with a cable, the screen usually lights up when it starts charging and the battery indicator is visible on the lock screen.

The symptoms of ChargeGate & # 39; are somewhat varied. Some devices do not charge until the screen is woken up by tapping the screen or pressing Up to wake up. Some others only charge when the device is awake and the cable is disconnected and connected again.

The UnboxTherapy channel tested a handful of different iPhone XS units in their studios, demonstrating the different problems people encounter. There is also a flood of comments on Reddit and the Apple Support forums.

It is not clear whether this is a hardware or software problem. It certainly does not seem to affect any iPhone XS model, so it can be a hardware problem with a certain batch or a periodic problem with the firmware. People affected by the problem indicate that the iPhone normally works with wireless charging pads.

Some people have pointed to the USB Restricted Mode as a cause. However, the security measures enforced by the USB Restricted mode must in no way affect simple load blocks. We will have to wait until Apple clarifies what is happening here.

© 9to5mac

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