Zendesk Adds Support for Apple Business Chat

More and more businesses can now have conversations with Apple customers in real time via Apple Messages thanks to Zendesk support for Apple Business Chat.

Zendesk corporate chat

Announced with iOS 11.3, Business Chat is a way for people to contact businesses directly through Messages. When searching for a business in Apple Maps, Safari, or through a search that supports it, tap the Messages icon to start a private chat with a real human, unlike chat bots used by other businesses.

Example of Apple Customer Interaction in iMessage

Zendesk builds customer service tools for businesses and the Business Chat integration extends the service to its Zendesk support tool with one click. Warren Levitan, SVP and GM Platform, Zendesk:

Apple Business Chat brings the power of Messaging conversations to businesses, especially when they need it most. For Zendesk customers, this allows them to communicate with customers in the way that is easiest and most convenient for them. We’re excited that more customers can now harness the power of modern messaging to create digitally transformative customer experiences on any Apple device.

Along with Zendesk Support, the company’s other tool, Sunshine Conversations, also supports it.

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