Verizon, Comcast to extend coronavirus customer aid through June

Verizon and Comcast both promise not to cancel the service or charge late fees until June 30 as part of individual commitments to customers during the coronavirus pandemic.


Verizon, the largest wireless phone company in the United States, said Monday that it will not terminate service or charge late fees due to the coronavirus until June 30.

In March, the Federal Communications Commission said that several large Internet service providers and telecommunications companies had committed not to end service for 60 days, concessions made to help ease the financial burdens exacerbated by the coronavirus.

With this deadline approaching in May, Verizon and Comcast said on Monday that they would continue to avoid cutting service or charging late fees during the COVID-19 pandemic, reports Reuters.

In addition to its commitment, Comcast said it is opening Wi-Fi hotspots and plans to extend unlimited data to all customers at no additional cost.

Cox Communications is also extending the previously announced concessions, which include a promise not to cancel the service and waive late fees until June 30. Like Comcast, Cox provides free access to its network of Wi-Fi hotspots.

More than 700 companies have accepted the voluntary measures, and more US telecommunications and Internet service providers are expected to announce the extension of their own commitments. Last week, a coalition of 24 state attorneys general asked the carriers for extensions until August 11.

It should be noted that some service providers require direct notification of customers before enacting coronavirus exemptions.

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