Apple knows this is possible. According to the company’s return policy, whether you buy the watch through Apple or an Apple store, you have 14 days to return it. Stoogenke discovered no exceptions for damaged or problematic objects. However, other retailers have their own restrictions, so Stoogenke says that if you buy a watch from anywhere other than Apple, check with that store.
The three customers in this report have passed the 14-day period or bought their watches from a store other than Apple. They also think Apple will return their money, which they say did not happen. I feel Apple has forgotten me, being such a big company, ”Villanueva said. “I hope there is at least a refund or some kind of compensation, but in reality they say they can’t do anything,” Williams said.
Stoogenke reached out to Apple via phone and email four times from April 25. The company did not respond in time for this report.