Apple employees have received an internal reminder requiring them to direct customers to send mail in their MacBooks suffering from anti-reflective coating issues in the United States.
The policy went into effect on January 4, 2021, which means that eligible MacBook customers who are experiencing this issue will need to send mail in their notebook to fix it. Understandably, the waiting time for customers will be longer as it can no longer be repaired at an Apple Authorized Service Provider.
In 2015, Apple came up with a quality program regarding the anti-reflective coating issue on the 12-inch MacBook Pro and MacBook models. The coating apparently delaminated and worn on the Retina displays and prompted the company to deal with it internally rather than announce it to the public.
Affected MacBook users can visit Apple’s official website and start the repair from there. Apple said those who paid for a similar repair can get a refund by calling Apple Customer Support.
- According to this source Mail repair is now required for MacBooks with anti-reflective coating issues
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