Here’s my terrible experience with Apple, don’t make the same mistake I did:
I bought an iPhone 12 Pro which I received in late November, I noticed it was faulty, so I decided to return it. I had no other options other than to send it back as all Apple Stores are closed due to COVID: it was the end of December, so just a month after I received it.
APPLE sent me a prepaid box (Royal Mail) in which I had to put the phone to send it back to you. At this point, 2 important things: the return label clearly indicates that it goes to APPLE (is it a good idea APPLE? The value of yours products) You must remove your SIM card (as per APPLE instructions) – The insurance does not apply to the lost phone that does not have the SIM card inside (which of course I did not know when I sent it back).
So I sent my brand new iPhone 12 Pro relying on APPLE for insuring the returned product.
Royal Mail has “lost” my package. I raised the issue with Apple who told me they would find a solution. They came back to me a few days later to tell me “It was decided not to replace your phone”, which I had to check with my insurance if possible to cover it (no insurance covers it).
So basically Apple sent me a faulty phone that I had to send back. I was unable to insure the package with Royal Mail because it was prepaid by Apple. Royal Mail “lost” my iPhone 12 Pro. Apple refused to replace it.
I have no solution and I don’t know what to do….
- According to this source IPhone 12 Pro returned – Don’t trust Apple
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