Google 'working hard' to fix YouTube Music criticisms

Google Play Music users moved to its replacement, YouTube Music, find familiar features missing or require payment.

Google Play Music is just the latest of the very many top-tier Google services to be dropped, but the company’s plan to migrate users to YouTube Music is proving problematic. A sufficient number of users have complained about issues that Google says is “working hard” to fix them.

A key issue, according to Ars Technica, is the Google equivalent of Apple’s iTunes Match. It allowed users to download their own music collection and stream it to their devices for free. With YouTube Music, this feature requires a paid subscription.

“We understand that uploaded content is an integral part of the listening experience for many of our users on YouTube Music,” a Google spokesperson said in a statement to Ars Technica. “While several features of the uploaded content are not currently working in the YouTube Music Free Experience, we are working hard to address these gaps and provide additional functionality for our Free Tier user.”

Google further said “we look forward to sharing more updates soon”, but without further details or timelines. According to Ars Technica, other issues waiting to be resolved include seemingly basic issues like sorting music files and editing song information.

New users who attempt to subscribe to Google Play Music are redirected to YouTube Music

Although no current figures are available, it was reported in 2019 that in combination, Google Play Music and YouTube Music had a total of 15 million subscribers. At the time, that compared to around 50 million for Apple Music and 100 million for paid Spotify.

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