On Friday, several Facebook users were logged out of the platform’s iOS app and were unable to log in again using two-factor authentication. Facebook said via a tweet that it was investigating the reports and has since returned with an update explaining that the problem has been fixed. However, some users claim that they still have problems.
The problem occurred on January 22, the day users reported that they signed out of the Facebook app on iOS. According to a Facebook update, the problem was due to a configuration change that was fixed in the early hours of January 23rd. No further details were provided on the issue.
So Facebook heard it was a “configuration change”.
👏👏👏 to the engineers who solved the problem and patiently tried to explain the cause to us to no avail. https://t.co/AUARhCZ7W2
– Facebook App (@facebookapp) January 23, 2021
However, some users say they still have trouble logging into their accounts and others report having their Facebook accounts permanently banned around the same time that many users were logged out of their accounts. Relationships inability to log in still appeared on Reddit’s / r / Facebook community at 11pm ET on Jan.23.
It’s unclear how many people deactivated their accounts recently – and apparently related to the logout bug – but there are some complaints on Reddit and Twitter. Facebook has not commented on these reports at this time, and it is unclear whether these users will be able to get their accounts back.
Users affected by this issue claim they are unable to appeal the account ban, claiming they did nothing to violate the platform’s rules. The only common link between these reports appears to be that many banned users weren’t particularly active on Facebook, although some others claim they were daily users until their accounts were deactivated.
- According to this source Facebook has fixed the iOS disconnect issue, but some users still have problems
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