ESPN Plus says it will issue partial refunds to customers who paid for a UFC pay-per-view event on Saturday just to run into technical issues.
Conor McGregor vs Dustin Poirier was the main match of the UFC 257 main card, which was supposed to kick off at 10pm ET on Saturday. To watch, ESPN Plus subscribers, who pay $ 59.99 per year for the streaming service, also paid $ 69.99 for Saturday’s event. But users in the United States started reporting a blackout on the ESPN Plus app on Saturday night which lasted some of the previous fights on the main board.
A spokesperson for Disney, owner of ESPN, said in an email to The Verge Sunday on Sunday that the company “was aware that a technical problem was preventing part of the users from accessing the first part of the pay-per- view ESPN +, and we apologize for this experience. We worked as quickly as possible to identify and resolve the problem. ”
The spokesperson did not say what the specific problem was, but it hit some users in the western US and was fixed by 11 p.m. ET, according to the company, in time to see the signature fighting. Users were affected from minutes to over an hour.
The company says it will provide partial refunds to users affected by the outage. Customers who paid for the fight through a third-party platform such as Apple, Roku, Google, or Amazon, will need to request refunds from the platform, but Disney / ESPN says it will work with those companies on the refund process.
- According to this source ESPN Plus apologizes for the “glitch” during the UFC pay-per-view event
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