A report on Monday describes Apple’s warranty repair policy for the AirPods Max, noting that the company does not provide an additional set of ear cushions if the device needs to be replaced.
Damien Menn recently discovered Apple’s replacement protocol when he requested warranty service for a defective digital crown, 9to5Mac reports.
Illustrated in a tweet, Apple advises users to remove the AirPods Max ear pads before sending the unit for repair.
The replacement device arrives in a molded insert and features special fiber pockets to protect the ear cups that contain sensitive components such as drivers, sensors and circuit boards. A booklet included in the box instructs users to remove the original cushions that came with their AirPods Max, slip on the fiber bags, and store them safely for return shipping.
Fortunately for the user, the AirPods Max pillows are attached with magnets and are easy to remove and install.
The repair practice deviates from the guidelines for other accessories …
- According to this source Ear cushions not included with AirPods Max warranty replacements
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