Apple Card outage stopping customers from paying bills

An Apple Pay outage on Saturday affected a number of Apple card users, preventing some from paying their bills or performing other functions, with Apple working to resolve the issue.

According to the Apple system status page, an issue has been raised for Apple Pay, the company’s mobile payment platform, directly affecting Apple card customers. The problem, which begins at 1:45 p.m. (Eastern time) (8:45 a.m., Eastern time), has affected “some users” of the service, preventing them from performing a number of important tasks regarding the menu.

The update of the status page, identified by 9to5Mac, explains that some users “may not be able to pay their Apple card bill”. Other affected features include the ability to lock and unlock their physical card, to be able to request a new or replacement physical card, or to request a new card number.

It is unclear how long it will take Apple to resolve the issue, or exactly how many people are affected. It also does not seem to have had an impact on other Apple Pay users, the problem being limited to the functions of the Apple card only.

Given the usual deadlines for downtime events, it is likely that Apple will resolve the issue within a few hours of its release.

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