New data are available today from the American Customer Satisfaction Index (ACSI) for household appliances and electronics. The report shows that Mac and iPad just beat satisfied customer ratings from Samsung and Amazon.
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Apple often praises customer satisfaction ratings for iPhone and other products such as Apple in the 90s. However, the latest ACSI report puts customer satisfaction for Mac and iPad somewhat lower.
In the PC category, ACSI includes desktops, laptops and tablets. Apple is again in first place this year with a score of 83/100, but both Samsung and Amazon barely missed the place to share with a score of 82.
Apple also won the honor last year with a score of 83, while Samsung again finished second with 82. In particular, Amazon jumped last year from a customer satisfaction score of 79 to bind Samsung this year with 82.
In all brands consumers were most satisfied with desktops with an average score of 83, tablets came in second with 80 and laptops went into ACSI & # 39; s PC category with 75.
ASCI questioned 6,062 customers for this study.