AppleInsider has confirmed that Apple is having problems with the point of sale system in at least the vast majority of its stores, leading to long queues and confusion for customers waiting to pick up devices.
The first reports of problems came from one AppleInsider there on just before 16.00. Oriental time. We were told that customers were reimbursed for a pre-paid reservation and were told that they had to buy the device on site.
Since then, the social media has started to light up with people who complain that the pre-order system is not working at all. Spot checks AppleInsider at the locations quoted on social media confirmed unspecified and temporary issues.
Some stores report a complete crash of the point of sale system and others say that only the pre-order and Apple upgrade program aspects were not functional.
Update 4:51 am Eastern time: The error is now apparently affecting the majority of Apple Stores, with AppleInsider unable to find a store that is not affected by the problem. Apple has not yet responded to our questions about the situation.
I am in the Stonestown Apple store in San Francisco. They said it has not worked for 45 minutes, and there is no estimate how long it will take.
– sophie curtis (@sophie_curtis) September 21, 2018
This is developing. AppleInsider is updated as events justify.