Designed to meet the growing needs and trends of a busy population that continues to rely more and more on texting rather than talking on the phone, Business Chat is an innovative new addition to the iMessage platform d & # 39; Apple.
Business Chat allows for customer service correspondence, technical support, scheduling appointments and even the ability to place orders via Apple’s proprietary email platform.
With iOS 11.3 and macOS High Sierra 10.13.4 The United States now has the option of using Business Chat (Beta) – when they are available – on their iPhones, iPads, Apple Watches or Macs compatible
How to start a Business Chat on iOS and MacOS
- You need to upgrade to iOS 11.3 and macOS High Sierra 10.13.4 to enjoy Business Chat directly through the Messages application on both platforms.
- Business Chat is currently in beta, so the number of companies that currently use it is small.
Apple, Discover, Hilton, The Home Depot, Lowe’s, Marriott International, Newegg, TD Ameritrade, Wells Fargo and 1-800-Flowers are just a few examples, and more are coming in the coming months.
- To start a Business Chat, users of iOS or macOS can view companies that currently accept requests through lists available in Maps, Spotlight Search, Siri Results, and on the Web with Safari.
As an example, I initiated a discussion with the Marriott Marquis hotel in downtown San Diego using my iPhone 8 Plus and Apple Maps. The process works exactly the same way in macOS. Here’s how to do it.
- Access Apple Maps.
- Find and locate the company you want to contact.
- Tap the blue messages icon in the extended menu.
- Business Chat will be launched instantly and automatically in the Messages application.
What’s great about Business Chat is that it’s built around privacy. To quote Apple directly, “the company can not see any personal information, such as your name or phone number, unless you choose to share it for appointments or deliveries.”