BBC claims that Apple is using a n-existent warranty clause to refuse iPhone battery replacements [U]

A BBC issue covering csumer protecti issues will state tight that Apple is using a clause in its terms and cditis to refuse its battery replacement service. for older iPhones. The clause says that any other damage to the phe must be repaired first, at full price, before it replaces the batteries.

The problem, says the program of the BBC Watchdog in a show to be broadcast tight, is that this clause does not seem to exist …


The show s & # 39 is focused the issue after two viewers complained that Apple was refusing to hor its promise of free or cheap battery replacements, offered in respse to the throttling ctroversy.

Josh Landsburgh sent his phe to replace the battery in February. Two days later, he received an e-mail from Apple stating a small hack the edge of the phe, and quoting a cost of more than £ 200 before his battery promise was met […]

David Bowler also ctacted Watchdog. His phe was in perfect cditi, but needed to replace the battery. This time, with no apparent damage to the outside, Apple told David that there was damage to the inside of the phe. The firm said the frt microphe and the speaker were faulty, citing more than £ 250 to solve the problem.

Update: We now see similar reports in the comments this piece

If your iPhone has damage that compromise the replacement of the battery, such as a cracked screen, this problem will have to be resolved before replacing the battery.

Customer service representatives claim that it is in the company's warranty terms, but the BBC said that she could find no evidence of a such clause in the guarantee documents.

Neither e nor the other, Matthew Purcell, of Sanders Law, could find any menti of this requirement. When asked by the BBC, Apple simply reiterated the statement the website.

Photo: iFixit

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