Apple m & # 39; failed

End of 2016, I found myself in need of a new laptop. Having never owned a Mac before, I was intrigued by the possibility of owning an Apple laptop. In the past, I've never even csidered a MacBook because they were too expensive. I am not a rich man – far from it – but I justified the expense by telling myself that it would be an investment . The quality and service of Apple are legendary – of course, I would spend a lot of time in advance, but the laptop could easily last me 5 years. In additi, it would integrate well with my iPhone and my iPad.

So I opened an Apple credit card and bought a MacBook Pro with Touch Bar for around $ 2,000 – a huge amount of mey for me. As somee who is often the move, I opted for a 13-inch model for portability. For specs, I stayed with the Core i5 SSD and 256GB, but updated the RAM to 16GB. I mean, you can not update the RAM yourself, so it would be stupid to leave the basic cfigurati of 8 GB, no?

I placed the order line and after a few weeks, the laptop arrived at my home. And I liked it. The keyboard, which many people hate, is my favorite aspect – I can type very quickly and accurately. The screen was beautiful, macOS was a joy to use, and from the performance point of view, it worked without problems.

Shortly after I got it, my situati changed where I no lger needed to be ready to leave. Instead, I turned the MacBook Pro into a desktop by cnecting a keyboard, a mouse, and a mitor. I even supported the laptop a special stand to keep it safe and sound (it looks cool too).

For over a year, the MacBook Pro has proven to be reliable and functial. He never left my office, serving ly as an office. And then last week has arrived. I woke the laptop from sleep and noticed a quirk at the bottom of the screen. It seemed dark, and closer inspecti, there were horiztal lines running through. Oh no.

I ctacted Apple Support, and they made me try different steps to fix it. I was doubtful that the software solutis would do anything because it was clearly a hardware problem, but I did them anyway. When they all failed – as I knew it, the support team made an appointment for me at a local Apple Store.

Now I had a lot of hope for this appointment. As I recently had a problem with my iPhone that was resolved to my satisfacti in the same store. You see, my brand new iPhone 8 Plus had a dead pixel right out of the box (yes, really). The employee who helped me that day was understanding and caring. I told him that the dead pixel was a small thing, but it still bothered me. He agreed and said that I should not be ctent with anything other than perfecti. That day, they replaced the iPhone screen without charge. I was very satisfied.

I was expecting the same kind of service with my MacBook Pro, so I woke up the 21/04/18 – date of my new appointment – showered, shaved, brushed, dressed, and damn near my car because I was anxious to have my MacBook Pro repaired. I went through the JC Penney (this Apple Store is in a mall), I saw the Apple logo, and I smiled.

I entered the store and I registered with e of the employees. He asked me to go sit a box and wait. Yeah, rather than chairs, Apple has a collecti of wooden boxes for guests to sit for some reas. I chose to stay upright.

After a short while, my name was called and I was asked to sit at a table and wait, because the pers who helps me would be at any time . After 5 or 10 minutes, a young woman came out without expressi. I explained that the screen had a problem, and that I was really sad about it, and it did not really answer.

She did not say "I'm sorry it happened" or "I will do my best to solve this problem". She just told me to turn it . And so I did. And I showed him the lines the screen. She took the laptop, peeked at it and said, "It seems to me to be a mess of water. My heart sank. No no no. She's cheated, I explained. I told him how he was right my desk and how I care – no liquid was spilled it.

She did not care. She told me that it would be $ 475 to repair the screen, and if water damage was discovered in the process, the price would be even higher. I wanted to cry. She ctinued to menti the damage caused by the water in an accusatory manner and made me feel bad.

At that time, I asked for a director. She just said "OK" and left – I supposed to have e. After a while, she and the manager went out together, and he just reiterated the same thing. Nothing could be de, and it would cost $ 475. "Even if it's a defective screen?" I asked. He said yes.

And so, I closed my MacBook Pro. Put it back in the carrying bag. I told them that I would live with them. They totally agreed with that. I left the store.

Of course, defects can occur all products, and Apple can not expect its devices to be permanently free. I understand that. Still, I thought the company would have taken care of it because it is still pretty new and it's clearly a flaw. Most importantly I expected that the customer service would be exceptial, where the employee would show empathy and understanding. The mediocre service was the worst part of it all – it made me feel like a fool.

I thought the premium I paid for buying a MacBook Pro was for high quality hardware and legendary customer service. How could Apple fail me both of these things? Sigh. You live and you learn. I will just use the MacBook Pro with the defective screen as is. The fact that I still pay a laptop with a bad display makes me literally nauseous. When it comes time to buy a new laptop in the future, however, you can be sure it will not be an Apple.

Photo credit : Flying object / Shutterstock

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