Apple is working with Salesforce to create new iPhone and iPad customer-facing apps. The collaboration helps push Siri and Siri Shortcuts into customer support apps, as well as the apps that consumers use for business, travel, and more.
Apple said in a statement,
Apple and Salesforce today announced a strategic partnership that brings together the largest customer relationship management platform and iOS, the world's most advanced mobile operating system, that enables powerful new mobile apps for businesses. In collaboration with Apple, Salesforce redevelops its app to embrace the native mobile platform with exclusive new features on iOS.
Normally speaking, apps developed with the Salesforce platform can now make it easier for users to add new voice commands. Thanks to Shortcuts in iOS 12, they can also automate tasks.